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Hotel Policy

Hotel Policy

- Family policy: in case children share the same bed with their parents (including breakfast):
- Children under 6 years old is free of charge.
- Children from 6 to under 12 years old will be charged at VND 100.000 net for per child per day.
- Children over 12 years old will be charged at VND 150.000 net for per child per day.
Peak season surcharge for holidays:
24/12/2021 & 31/12/2021 & 1/1/2022: 150.000 VND/Room/night

Public holidays
Periods Surcharge
Lunar New Year
The 30th night of the Lunar New Year and the 1st, 2nd and 3rd day of the Lunar New Year (04 nights)
150,000vnd/ room/night
Anniversary of Hung King 10/03 Lunar calendar (01 night)
150,000vnd/ room/night
Victory Day & Labor Day 2022 30/04/2022 - 01/05/2022 150,000vnd/ room/night
Independence Day
02/09/2022 /01 night)
150,000vnd/ room/night
2023/ X’s Mas 2022 and New Year 2023
24/12/2022 (01 night)
31/12/2022 (01 night)
01/01/2023 (01 night)
150,000vnd/ room/night
- Non-refundable & full payment is required at the time of booking
- Non-combined with any special offers or other promotions for these day.
- Maximum one room is complimentary with breakfast for every 17 paying rooms (17-1 room)

- The hotel must be received final rooming list with arrival/departure details at least two days prior to group’s arrival day.
- The hotel absolute right to release the room/(s) reserved WITHOUT any prior notice if the condition in this contract is not observed. All deposits paid for reservations are NON-REFUNDABLE and NON NEGOTIABLE if cut off periods/cancellation notices are not observed.
- Group booking (GIT- From 10 rooms and more) cancellation request must be sent to reservationist 30 days during high season and 15 days during low season prior to group's arrival.
- All FIT booking cancellation must be sent to reservationist 14 days during high season and 7 days during low season prior to guests' arrival.

    GIT booking FIT booking
High season Free > 30 days > 15 days
Half charge  50% 30 - 15 days 15 - 8 days
Full Charge 100%
< 15 days no show
< 15 days no show
Low Season Free > 15 days > 8 days
Half charge  50% 15 - 7 days 7 - 3 days
Full Charge 100% < 7 days no show < 3 days no show
- All "no shows" will be charged at 100% of the room expenses for the entire period booked.

- Check-in time is at 14:00 o’clock and check –out at 12:00 noon. A request for early check-in or late check- out should be made in advance and is subject to the availability.
- If your guests require check-in prior to 6:00AM, you are requested to block rooms from the previous night with one night room charge.
- Early check in after 9 am, the hotel will charge 50% contract rate.
- Early check in before 9 am, the hotel will charge 100% contract rate.
- Late check out until 18:00 : charge 50% of contract rate.
- Late check out after 18:00 : first night charged.
No refund made for any under stays or shorten stay, the Hotel will charge for the entire duration of stay.